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Complaints

If you are not satisfied with any aspect of our service, we would like you to tell us your concerns and give us the opportunity to put matters right for you and to improve our service for everybody.

Please use the Contact Us section of the Site.

We will do our best to resolve your complaint by the end of the next business day after receipt. If we cannot do this, we will send you a prompt written acknowledgement of your complaint and tell you who is dealing with it.

We will send you our full response within four weeks of receiving your complaint. If you remain dissatisfied, our letter will explain that you have ultimate recourse to the Financial Ombudsman Service if you wish to request an independent review. We will regard the complaint as closed if we do not receive a reply from you within eight weeks of our full response.

In our full response to you we will enclose a leaflet from the Financial Ombudsman to assist you if you decide to pursue this further course of action. You should contact the Financial Ombudsman Service within six months of receiving our final response.

The Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London E14 9SR

Tel: 020 7964 1000

Tel: 0845 080 1800

Fax: 020 7964 1001

http://www.financial-ombudsman.org.uk

complaint.info@financial-ombudsman.org.uk

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Your capital is at risk. The value of your investment can go down as well as up and you may get back less than you invest. Past performance is not a reliable guide to future performance. Your investments are not protected by the Financial Services Compensation scheme (FSCS). Forecasts are not guarantees and performance may vary. Our Resale Market opens only when investments are fully sold. Exiting early, when you want and at the price you want is not guaranteed. Risks include the total loss of your share investment or loan. Tax treatment depends on individual circumstances and may be subject to change in the future. If you are not sure about investing, seek independent, professional advice. Before investing, read our Key risks.

British Pearl ® is the trading name of British Pearl Limited (Company No. 7151774), a company authorised and regulated by the Financial Conduct Authority (Register No. 674693) and British Pearl Finance Limited (Company No. 10575280 and Register No. 770867), which is an appointed representative of British Pearl Limited. Both companies are wholly owned subsidiaries of British Pearl Group Limited (Company No. 9701436) and all are registered in England and Wales at 4th Floor, 7-10 Chandos Street, Cavendish Square, London, W1G 9DQ