If you are not satisfied with any aspect of our service, we would like you to tell us your concerns and give us the opportunity to put matters right for you and to improve our service for everybody.

Please use the Contact Us section of the Site.

We will do our best to resolve your complaint by the end of the next business day after receipt. If we cannot do this, we will send you a prompt written acknowledgement of your complaint and tell you who is dealing with it.

We will send you our full response within four weeks of receiving your complaint. If you remain dissatisfied, our letter will explain that you have ultimate recourse to the Financial Ombudsman Service if you wish to request an independent review. We will regard the complaint as closed if we do not receive a reply from you within eight weeks of our full response.

In our full response to you we will enclose a leaflet from the Financial Ombudsman to assist you if you decide to pursue this further course of action. You should contact the Financial Ombudsman Service within six months of receiving our final response.

The Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London E14 9SR

Tel: 020 7964 1000

Tel: 0845 080 1800

Fax: 020 7964 1001

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Your capital is at risk Investing in property involves risk. The value of your investment can go down as well as up and historic performance is not a guide for future performance. Any projections of future performance are based on all information known at the time of share investment or loan, and internal calculations and opinions of British Pearl. These are subject to change and are not guarantees and should not be relied upon as such. Risks include the total loss of your share investment or loan, variable rental income due to property not being rented or a depressed rental market, and inability to sell your share investment or loan due to lack of a buyer. Investing with British Pearl falls outside the remit of the Financial Services Compensation Scheme. Please refer to the Key Risks section of this site for a more comprehensive description of the risks involved.

British Pearl ® is the trading name of British Pearl Limited (Company No. 7151774), a company authorised and regulated by the Financial Conduct Authority (Register No. 674693) and British Pearl Finance Limited (Company No. 10575280 and Register No. 770867), which is an appointed representative of British Pearl Limited. Both companies are wholly owned subsidiaries of British Pearl Group Limited (Company No. 9701436) and all are registered in England and Wales at 4th Floor, 7-10 Chandos Street, Cavendish Square, London, W1G 9DQ